TERMS & CONDITIONS

Shipping Policy

Thai customers: Free Kerry express shipping (1-3days)

International customers: €15 Standard shipping (7-20days)

€25 DHL Express (3-5days)

International customers are responsible for any additional customs/duties fees that may occur depending on location.

Products in stock will be shipped from our address within 3 business days. PRE-ORDER products will have an individual delivery date. You will receive an email with tracking number when your product has been shipped from our address.

You are responsible for making sure that all information such as name, address, e-mail and phone number is correct and up-to-date so we can reach you at any time regarding your order.

 

Return & Exchange Policy

RETURNS/EXCHANGES

We accepts returns or exchanges of BRAVE SHOES products eligible to returns or exchanges within 14 calendar days of receipt of the Products.

Customers have the right to open the package to check contents and try product, but the product must be returned unused. Products that have been used or show any signs of wear may not be returned.

All original packaging must be returned with the product without having been tampered with. Customer bears return charges.

We only allow exchange on the same Product (same price/same colour) in a different size. If you would like to receive a different Product or the same Product in a different colour instead, please return your Product for a refund. Then place a new order online for the Product you would like.

Please note that we do not accept returns on discounted products.

If you wish to return a garment, please send an email to braveshoesofficial@gmail.com with subject "Return/Exchange" and write your order number to receive instructions. Return shipping costs will not be refunded. 

Once we receive your return, we will process your credit immediately, and notify you via email once your credit has been successfully cleared. Please allow 3-7 working days for your refund to appear on your bank statement as each banks processing time may vary.